Trust & Security
Your privacy and security are the foundation of everything we do. We maintain the highest standards of confidentiality, data protection, and operational security to ensure your peace of mind.
Secure Operations Center
Real-time monitoring and secure request management
Concierge Dashboard
Live request management
Private Jet to Monaco
NewYacht Charter St. Barths
NewSecurity Detail Request
NewOur Commitment to Trust
Four fundamental pillars guide our approach to security, privacy, and service excellence.
Discretion & Confidentiality
Your privacy is paramount. We operate under strict confidentiality agreements and never disclose client information.
Vetted Partner Network
Every service provider undergoes rigorous screening to ensure they meet our exacting standards.
Secure Infrastructure
Enterprise-grade security protects your data and communications at every touchpoint.
Transparent Operations
Complete visibility into our processes and procedures with regular reporting and updates.
Enterprise-Grade Security
Our security infrastructure meets the highest industry standards and regulatory requirements.
Data Protection
GDPR and CCPA compliant data handling with regular audits
Incident Response
24/7 security monitoring with immediate incident response protocols
Business Continuity
Redundant systems and disaster recovery plans ensure uninterrupted service
Global Compliance
Adherence to international security standards and local regulations
Certifications & Compliance
Aviation Services Disclaimer
Felix is not an air carrier. All flights are arranged through licensed Part 135 air carriers and other certified aviation service providers. We act as a concierge service coordinating with qualified operators to meet your aviation needs.
All aviation services are subject to the terms and conditions of the licensed operators providing the service, including weather, maintenance, and operational requirements.
Data Retention Policy
Client Data
Personal information is retained for the duration of active membership plus 7 years for compliance purposes. Inactive accounts are purged after 3 years of inactivity.
Transaction Records
Financial records are maintained for 7 years as required by law. All records are securely archived with encryption.
Communication Logs
Service communications are retained for 2 years for quality assurance, then securely deleted unless legally required.
Incident Response Protocol
Detection & Assessment
24/7 monitoring detects potential security incidents. Immediate assessment determines severity and impact.
Containment & Recovery
Rapid containment prevents further impact. Recovery procedures restore normal operations with minimal disruption.
Notification & Reporting
Affected clients notified within 24 hours. Regulatory authorities informed as required by law.
Experience Secure, Discreet Service
Join a community that values privacy and security as much as you do. Your trust is our most valuable asset.