Get in Touch
Your dedicated concierge team is standing by. Choose your preferred method of contact and experience the Felix difference.
How to Reach Us
Multiple channels ensure you can always reach your concierge team when you need them most.
Global Presence
Our concierge teams operate from strategic locations worldwide, ensuring seamless service wherever you are.
New York
Los Angeles
London
Frequently Asked Questions
Common questions about our services, membership, and how we can assist you.
How quickly can I expect a response?
Response times vary by membership tier: Essential (4 hours), Private Office (1 hour), Executive (immediate). Our 24/7 hotline provides instant access for urgent matters.
Is my information kept confidential?
Absolutely. We maintain the highest standards of discretion and confidentiality. All communications are encrypted and access is strictly limited to your dedicated concierge team.
Can I upgrade or downgrade my membership?
Yes, membership changes can be made with 30 days notice. We work with you to ensure a seamless transition that meets your evolving needs.
What types of requests do you handle?
From travel coordination and event planning to security services and luxury acquisitions, we handle virtually any request that protects your time and enhances your lifestyle.
Emergency Support
For urgent matters requiring immediate attention, our emergency hotline is available 24/7. This includes travel disruptions, security concerns, and time-sensitive requests.
Emergency Hotline: +1 (800) 335-4924