Trust & Security
Your privacy and security are our highest priorities. We maintain the strictest standards of data protection, confidentiality, and operational security to safeguard your information and ensure complete discretion.
Security Infrastructure
Our security architecture is designed to protect your most sensitive information with multiple layers of defense.
End-to-End Encryption
All communications and data are protected with military-grade encryption standards, ensuring your information remains confidential.
Multi-Factor Authentication
Advanced security protocols protect your account with multiple layers of verification and biometric authentication.
Discretion Protocols
Comprehensive confidentiality measures ensure your privacy is maintained at every level of our service.
Compliance & Auditing
Regular security audits and compliance with international standards ensure the highest levels of data protection.
Certifications & Compliance
We maintain the highest industry standards and certifications to ensure your data is protected according to international best practices.
SOC 2 Type II
Service Organization Control 2 Type II certification for security, availability, and confidentiality.
CertifiedISO 27001
International standard for information security management systems.
CertifiedGDPR Compliance
Full compliance with European General Data Protection Regulation.
CompliantHIPAA Ready
Healthcare Information Portability and Accountability Act compliance for health-related services.
ReadyPrivacy Principles
Our privacy framework is built on fundamental principles that put you in control of your personal information.
Data Minimization
We collect only the information necessary to provide exceptional service, with strict limits on data retention.
Right to Deletion
You have the right to request complete deletion of your personal data at any time.
Data Portability
Your data remains yours. We provide full export capabilities for all personal information.
Transparent Processing
Clear documentation of how your data is processed, stored, and protected.
Incident Response Protocol
In the unlikely event of a security incident, our rapid response team follows established protocols to minimize impact and ensure your continued security.
Detection
24/7 monitoring systems detect potential security incidents within minutes.
Assessment
Our security team immediately assesses the scope and impact of any incident.
Containment
Rapid response protocols contain and isolate any potential threats.
Recovery
Full system recovery with minimal service disruption to clients.
Communication
Transparent communication with affected clients and stakeholders.
Aviation Services Disclaimer
Felix is not an air carrier. All flights are arranged through licensed Part 135 operators and other certified aviation service providers. We act solely as a concierge service, coordinating with qualified aviation professionals to meet your travel requirements. All aviation services are subject to the terms and conditions of the respective operators.
Questions About Security?
Our security team is available to address any questions or concerns about our security practices and data protection measures.